Recently I read these words in Newsweek magazine from the president of Hyatt Hotels: “If there is anything I have learned in my 27 years in the service industry, it is this: 99 percent of all employees want to do a good job. How they perform is simply a reflection of the one for whom they work.”1 1 1. David Hartley-Leonard, “Perspectives,” Newsweek, 24 August 1987, 11.
Maxwell, John C.: Developing the Leader Within You. electronic ed. Nashville : Thomas Nelson Publishers, 1999, c1993