The reality is that conflict is present and can be both useful and debilitating. The following generalizations can be made about our current conflict and ways of coping with it:
• Conflict is real, persistent, and sometimes mean.
• Conflict can be normal, abnormal, or spiritual.
• Conflict can escalate into abuse and inflict collateral damage.
• Conflict can be managed poorly or well.
• Effective conflict management is not yet the norm in congregations or judicatories.
Clergy Killers, G.Lloyd Rediger, page 48