6 Steps to Conflict Resolution
1. Affirm
2. Call it out
3. Rejoice in Jesus
4. Be reasonable
Let us take a simple example which every teacher encounters almost every day. Here are two students. We correct their examination papers. We apply justice and find that one has 80 per cent and the other 50 per cent. But we go a little further and find that the one who got 80 per cent has been able to work in ideal conditions with books, leisure and peace to study, while the one who got 50 per cent struggles to cope financially and has inadequate equipment, or has been ill, or has recently come through some time of sorrow or strain. In justice, this student deserves 50 per cent and no more; but epieikeia will value the examination paper far higher than that.
Epieikeia is the quality of someone who knows that regulations are not the last word and knows when not to apply the letter of the law. A