You can get in a lot of trouble over what you say about other people. A young man had just got a job in the produce department when he was asked by a lady if she could buy half a head of lettuce. He replied, “Half a head? Are you serious? God grows these in whole heads and that’s how we sell them!”…

As I walk in the store, I can tell I’m being sized up. This isn’t Wal-Mart, where everybody wears those blue how can I help you today? vests. This is the fancy department store, the dog-eat-dog world of commissions, where your paycheck depends on how much you sell. These men and women don’t have time…